Customer Engineer - Bengaluru/Bangalore
- Microsoft
- 1 - 4 years
- Bengaluru
- 4 years ago
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Job Description
Job description
- Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.
- CEs provide technical support including risk assessments and tuning to operate and optimize a customer s cloud or on-premise environment.
- The Customer Engineer provides support delivery services as well as technical readiness through a Customer s Support contract via dispatch by the account team. Customer Engineer services can be delivered either remotely or on-premises.
Responsibilities
Support Management
- Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
- Provides the most effective method of service delivery by analyzing trends and common themes across customers.
- Create deliverables to address common customer needs support mobile-first, cloud-first strategy, share intellectual property with others.
- Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
- Gathers customer impressions of products and services and integrates this feedback into decision making.
- Seeks information about the underlying needs of customers.
- Allocates and aligns resources to optimize the customer experience.
- Develops and communicates realistic performance goals and standards.
- Builds plans that consider potential obstacles and immediate and long-term consequences.
- Demonstrates expertise in a specific solution, or several products, feature functions, or services.
- Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.
Support Execution - Deliver Results through Teamwork Optimizing Business Results
- Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
- Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
- Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
- Modifies existing intellectual property (IP) or, where applicable, creates new content.
- Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
Leadership and Growing the Business
- Consistently apply lessons learned, model personal accountability teamwork.
- Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
- Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
- Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
- Contribute participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
- Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
- Demonstrated Self Learner
Qualifications
- Degree in Computer Science, Engineering or Equivalent Experience. 6+ years experience in deep Technical role, Technical Support, Consulting, or similar roles and hands-on experience in the following areas:
- Cloud technologies e.g. Azure PaaS, API Management, Containers, Dockers
- Continous integration technoglogies (e.g. Jenkins, Azure DevOps, GIT, Puppet, TFS, VSTS)
- Development languages (e.g. C#, JavaScript, PHP, Python)
- Application Lifecycle Management (e.g. Agile, SCRUM, TFS)
- Troubleshooting skills across network, application, caching, queuing, load-balancing storage and distributed services layers
- .NET technologies up to the latest version (e.g. Web API, .NET Core, MVC)
- Demonstrated passion for data driven decision making to help diagnose, resolve, and improve service offerings
- Strong problem-solving skills. Ability to look beyond the problem and contribute to design improvements
- Experience directly engaging and managing customer relationships
- Demonstrated exceptional written and verbal communication skills with ability to adjust communication style based on the audience.
- Demonstrated ability to collaborate across teams and overcome obstacles by resolving issues regardless of team boundaries.
- Promotes a positive team environment by modeling behavior that supports good morale.
- Actively involved in hiring and mentoring of other engineers.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Microsoft IndiaLocation(s): Bengaluru
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Keyskills: Computer science Change management Consulting Intellectual property Javascript PHP Account management Troubleshooting microsoft Technical support
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