Opening - Customer Relationship Executive
- Lobo Staffing
- 2 - 4 years
- Pune
- 4 years ago
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Job Description
Position: Customer Relationship Executive ( On Third Party Payroll )
Organization: MNC, (Telecom Service Providers)
Location: Dighi, Pune
Experience :1- 5 years
Education: Any Graduate / MBA.
Location: Pune
Joining: Immediate
1. Good in communication skills
2. Experience in customer service
3. Telecom knowledge
4. Flexible working in shifts
Skills/Experience:
Required minimum of 1 year experience in any customer facing role
Good written and verbal communication skills
Good interpersonal skills.
Proficient analytical thinking and problem solving
Self-starter. Positive Attitude, Takes Ownership
Capable of working in or managing cross functional teams
Fluent English (written and verbal)
Good knowledge of MS Excel and MS Powerpoint
Ready to work in shifts
Key Responsibilities:
Customer Service Guide preparation and ongoing maintenance.
Preparation of and conducting regular Service Review Meetings.
Inventory Management.
Portal Management.
Incident, Change & Billing Escalation Management.
Performance Report, Service Improvement Plan and Corrective Action Tracking.
Creation and Maintenance of the Customer Service Tracker ensuring all target resolution times are met through direction of CFTs or escalation.
C-Sat tracking & analysis to foster Continual Service Improvement.
Ad Hoc support as directed by Management.
Meeting customer commitments and ensuring a high degree of conduct, professionalism and service knowledge of products.
To liaise with all relevant departments e.g. Commercial, Sales, and Customer Service Operations to ensure commitments / quality targets are met
If you are interested, send your updated resume to Ks*******a@Lo*********g.com
Pls mentioned the following details:
Total Experience:
Present CTC :
Expected CTC;
Notice period:
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Contract
Education
Under Graduation: BCA in Any Specialization, BVSC in Any Specialization, BFA in Any Specialization, B.Ed in Any Specialization, B.Des. in Any Specialization, B.B.A / B.M.S in Any Specialization, BAMS in Any Specialization, B.El.Ed in Any Specialization, B.Arch in Any Specialization, B.Com in Any Specialization, BHMS in Any Specialization, BHM in Any Specialization, B.A in Any Specialization, B.Sc in Any Specialization, BDS in Any SpecializationPost Graduation: PG Diploma in Any Specialization, MBA/PGDM in Any Specialization
Contact Details:
Company: Lobo Staffing Solutions Pvt LtdLocation(s): Pune
Keyskills: customer relationship service delivery service management customer service project delivery client servicing customer relations customer support crm
Lobo Staffing
Lobo Staffing Solutions has established itself as one of the largest and fastest growing HR Solutions Companies in India over the past decade, partnering with clients across Retail, IT, Telecom, Consumer, Financial Services, Engineering, Pharmaceuticals and Real Estate sectors
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