Jobs @ Bangalore | Customer Support |
- Prolific
- 0 - 4 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidates,
Warm Greetings from Prolific HR consultant
Contact: @ Ramya --- 9148551***
Roles and Responsibilities
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
Desired Candidate Profile
- Minimum 0-2 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user-level familiarity with at least one e-mail client - Outlook, Notes, etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find an opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
Contact : @ Ramya --- 9148551***
E-Mail: ca****s@pr*******r.com
Apply Now:- https://careers.prolifichr.com/
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: M.Tech in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Prolific HR Consultants India LtdLocation(s): Bengaluru
Keyskills: Technical Support Semi Voice Voice Process Customer Relationship Customer Support Customer Service International Call Center Helpdesk CSE US Shift Customer Care UK Shift
Prolific
Prolific HR is a job placement consultancy and payroll outsourcing company that helps candidates apply for best MNC jobs, companies hire top talent and secure 100% Indian payroll and statutory compliance. Prolific HR is an associate company with DTDC group. Our holistic approach and...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in