Job Description
Job description
**************NO WALKIN INTERVIEWS***********
KINDLY EMAIL US YOUR CV ON mo*********1@wi**o.com
Roles and Responsibilities
- Inbound / Outbound interaction with clients
- Skilling on all voice and back office queues as per requirement.
- Minimum typing speed of 24 WPM and 90% accuracy
- Good computer navigational skills and familiar with MS office
- Should have good customer service skills
- Understand customer queries / request and act accordingly.
- Maintain a healthy and clean work environment.
- Update knowledge of process on regular basis.
Desired Candidate Profile
- Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response both written and verbal.
- Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.
- English Language proficiency overall needs to be excellent.
- Good telephone skills , able to listen patiently & remain focused throughout the conversation
- Good customer care skills able to empathize, with a natural ability to assist & support, including commitment to follow through
- Good team working skills with the ability to contribute to effective team performance
- Basic influencing & persuasion skills.
- Good self-organizational skills.
- MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,- Not eligible
Perks and Benefits
- Fixed Saturday & Sunday off.
- UK shift timing
- Graduates & Undergraduates Freshers eligible
- Freshers eligible
- Interested candidates can apply on the job posting and send the resume or mo*********1@wi**o.com
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Freshers
Education
Under Graduation: B.Sc in Any Specialization, B.A in Any Specialization, B.B.A / B.M.S in Any Specialization, B.Com in Any Specialization, Other Graduate, BCA in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Wipro
Address: Powai Hiranandani, NAVI MUMBAI, Maharashtra, India
Location(s): Mumbai
Keyskills:
Wipro
Customer Service
Typing Speed
International Logistics
MS Office
UK Shift
English Language
Team Performance
Communication Skills
Back Office
Customer Care
International BPO
International Voice Process