Support Engineer - Bengaluru/Bangalore @ Microsoft

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
Act internally as a customer advocate.
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Qualifications
Working knowledge of the Microsoft technologies like IIS, SQL and SQL Reporting, SQL clustering, Active directory and Outlook.
Strong knowledge of operating systems including (Windows 2003 and 2008 Server, Windows XP, Vista and 7).
Superior Researching, Problem Solving and Troubleshooting Skills - Thinking logically and demonstrating use of available resources Excellent and demonstrated customer service skills
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level.
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development.
Outstanding written and verbal communication.
Prior customer service and or support experience required.
Works well independently and in a team environment.
Passion for technology and learning.
MCP Certified in at least one of the Microsoft Technologies is an added advantage.

Language Qualification
English Language: fluent in reading, writing and speaking.