Technical Program Manager @ Microsoft

Drive Teams calling and meetings experience improvements across a diverse customer set in APJ, India, and MEA regions
Lead customer engineering engagements focused on calling, meetings, devices, events, and platform app enablement white glove deployments.
Engineering excellence
Collect, triage, and drive for resolution on customer-blocking issues and feedback.

Deliver data analysis for customer experience improvement.
Drive product improvements discovered in customer engagements.
Partner closely with regional Microsoft sales, services, and support teams to drive Get to Green initiatives, manage escalations, including customer and public events and outreach programs.
Evangelize technical skills and concepts within partner ecosystem so we can scale our expertise through our wider partner network.

5+ years of direct customer engagement experience in the technology industry, either in an engineering role with a strong customer focus, or a sales/field role with a strong technical focus
Track record of supporting large IT deployments from evaluation all the way through deployment and adoption at scale to thousands of users.
Solid understanding of technology sales and deployment lifecycle and experience working closely with sales and support teams.
Solid understanding of engineering systems supporting meetings & calling services.
5+ years of project management, leadership, and cross-group collaboration skills on technical projects
Experience presenting to executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements.
Technical understanding of meetings technology & global cloud services, and general ability to ramp up and go deep in new technical areas.
Fluent written and spoken English, including technical terms.
Bachelor s degree in Computer Science or in lieu of a degree in computer science 10 or more years of related field experience. Preferred Qualifications
Prior experience driving customer adoption of Skype for Business, Microsoft Teams, SharePoint, Yammer, or related products.
Familiarity or experience with Microsoft field roles and Microsoft Technologies stack