Dear Candidate,
Greetings from "Matrimony.com"
Job Title: Service Executive / Service Specialist / Relationship Manager
Role Overview:
The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Education:
Graduate in any stream / Awaiting final year result, can also apply
Salary and Benefits:
CTC Minimum 1.94 LPA upto 4LPA
Incentive Rs. 36000/- to Rs.60000/- per annum
Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
Opportunities to learn and grow with the Company
Shifts: General Shifts
Interview date: 4th Nov to 6th Nov
Contact person : Deepashree
Number : 9880367***
Location Details:
Matrimomy.com Limited, No 14,3rd floor , Chartered Center, Lasker Hosur Road, Adugodi, Bangalore - 560030.Land Mark: Opposite to BESCOM Office.
Key Responsibilities:
Responsible for making outbound calls and regular follow up on leads assigned.
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
Explaining the product features in detail and how to use the packages.
Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
Address all the issues / grievances of customers and provide the right customer experience.
Capture the insights from customer interactions and share it with the internal team.
Strictly adhere to the process requirements
Company Overview:
Why Matrimony.com ?
Matrimony.com Ltd is the largest and the most trusted matrimony brand with employee strength of around 4500+ associates. We are the pioneer and leader in the online match making business with over 4 million active members availing our services. The service offering of the brand are in matchmaking and marriage services through websites, mobile sites and mobile apps. Its flagship products are Bharat Matrimony, Community Matrimony, Assisted services and Elite Matrimony in the matchmaking business. The Matchmaking business vertical has a network of 15 regional portals like Hindi Matrimony, Bengali Matrimony, Tamil Matrimony, Telugu Matrimony and Marathi Matrimony to name a few. Community Matrimony.com is an exclusive matrimony portal consisting of over 300 websites catering to the special matrimonial needs of various communities of Indian origin. The marriage services vertical comprises of Matrimony Bazaar and Mandaps.com.
Matrimony.com has a pan India presence with 7 regional offices and 140 company owned retail outlets. Matrimony.com has recently been awarded the Superbrand award as well as the award for gender sensitivity for the Find Your Equal campaign. The goal is to build a billion dollar revenue company and a long lasting institution with a legacy for the generations to come.
Skill and Competencies required:
Functional
Business Knowledge Process Knowledge
Product Knowledge
Customer Orientation
Language skills English / Regional language
Telemarketing / Selling Skills
Basic computer skills MS Excel, Word
Behavioral
Values Integrity / Honesty / Respect
Communication Oral & Written skills / Listening
Executive Presence
Business / Telephone Etiquette
Influencing Skills
Empathy
Self-driven / Initiative
Ability to manage stress
Willingness to learn
-- Warm Regards,
Deepashree Senior Executive HR - Talent Acquisition (Karnataka) | Matrimony.com | Mobile : +91-9880367*** | de************u@ma******y.com No:14|chartered center 3rd floor| laskar hosur road|Adugodi |Bangalore-560030
Keyskills: Customer Service Outbound Sales Inside Sales Telemarketing Customer Handling
Matrimony.com Limited Matrimony.com Bharat Matrimony is the flagship brand of Matrimony.com Pvt Ltd. 4000+employees, 20+ cities, 180+ branches. Matrimony.com is a signature internet conglomerate, managing multiple brands. It is today, one of the fastest growing and profitable organizations in...