Opening For Retention Manager-Bangalore @ Mahindra Holidays

Job Description

Dear Job Seeker!!!

Position Name Sr. Executive / AM Retention (MEM)

Experience Min 2-6 years

Education Graduation is must

Job Location(s) Bangalore

Job Purpose To retain members from cancelling their memberships by meeting and working on negativity they have about the membership

Job Responsibilities:

• To improve member retention rates across all touch points for branches
• To reduce overall cancellation Inflow by working on member negativity across various touch points
• Understanding Requirements, architecting and designing strategies for reducing member cancellations
• Reduce delinquency buckets of ASF overdue members by focusing on higher bucket collections
• Arrange and attend stakeholder meetings with Sales team members and ensure all points discussed are responded to within agreed timeline
• Prepare and manage dashboards, analysis on various levels and share insights with business team as well to plan business accordingly

Candidate Specifications:

• Strong customer retaining experience
• Strong Results Orientation
• High Energy and Passion
• High Customer Centricity
• Persuasion and Judgement Skills

Interested candidate can drop your cv to pr********h@ma*************s.com or contact priyanka-9148591***

Thanks & Regards,

Priyanka

Job Classification

Industry: Travel , Hotels , Restaurants , Airlines , Railways
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Not mentioned
Role: Not mentioned
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: MAHINDRA HOLIDAYS AND RESORTS INDIA LIMITED
Address: 17/18,3RD,MAHINDRA TOWERS,PATTULOUS,MOUNT ROAD, , , Chennai, Tamilnadu, India
Location(s): Bengaluru

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Keyskills:   Sales member retention Customer Retention Retention