Systems Operations Sr Analyst - Hyderabad @ Wells Fargo

Job Description

About the Role
Work on production issues and helping the team in the shift to resolve the production issues
Responsible for resolving basic and moderately complex issues, escalates as needed to meet established service level agreements , wherever needed
Responsible for updating the ticket logs, reports wherever needed. Closely works and assists Team Lead in handling scheduled/unscheduled issues like - outages, defects fixing etc Responsibilities:
Technical and functionally help the team members in the shift in case if they need any support. Work with managers to build the provide the health check status of the team and the delivery.
The primary responsibility of this job to make sure that the supported application is available as per the agreed SLA and make sure team is also adhering the SLA in the assigned shift.
Attending EGS and Us touch base meeting with team and partners
Helping the team in building the domain and technical skill
Contribute in the Sub LOB initiative to represent the team
Meeting SLA for Problem Tickets
Responsible in bringing automation on support activities
Provide report to the management Weekly/Monthly/Quarterly/Annual reporting of production issues

Essential Qualifications

4 to 5 years of experience in Production support(L & L2) with sound knowledge and experience on troubleshooting production issue . Expertise in SQL Servers or Oracle, Unix, Splunk, App Dynamics, Java or .Net. Flexible in working in multiple technologies

Desired Qualifications:

Sound experience in ITIL process and scripting technologies.

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required

Contact Details:

Company: Wells Fargo India
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Unix Automation Service level Production support splunk ITIL process Oracle Troubleshooting Analytics SQL