Immediate openings for Domestic BPO Team @ GJ Solutions India

Job Description

Company Name : GJ SOLUTIONS INDIA PVT LTD

Designation : Team Leader

Experience : 1 To 2 Years

No. of Positions : 3 (Inbound), 3(Outbound)

Shifts : Rotational (IB), General shifts (OB)

NP : Immediate

Job Location : Hyderabad

Languages preferred : Telugu, Hindi & English

Roles and responsibilities:

• Handling a team of 25 members involved with inbound and outbound voice operations for a domestic BPO
• Floor Management - To Maintain, track and analyze the team
• Handling the critical 365*24*7 operation and making sure all productivity and quality metrics are met
• Identifying and correcting process and product-related discrepancies
• To ensure 100% closure of feedbacks
• Maintainindividual productivity andqualitystandards according to company requirements.
• Control attrition and manage unplanned shrinkage
• Candidate should have decision making skills and analytical skills and good communication (verbal and written)
• To create and publish regular operational reports with management and clients (daily, weekly, and monthly)
• To identify gaps and conduct feedback and refresher sessions with agents to improve quality of calls.
• Should be flexible with rotations shifts

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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