App.Support Executive/Technical Support
- Toluna India
- 1 - 3 years
- Delhi, NCR
- 4 years ago
- Email to a friend
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Job Description
Dear Candidate,
Major Purpose of the Position:
The primary role of the Engineering Support team is to provide high level (3rd tier) support for a variety of Toluna products and help guide the R&D team to product solutions. Also, finding workarounds/alternatives and setting processes for the rest of the support teams & users is a key responsibility. The ideal candidate would have experience with software development, SQL expertise as well as excellent communication and organizational skills.
Roles and Responsibilities
- Work with the global support team to identify advanced client problems, reproduce issues and propose solutions;
- Analyze application logs, database records and code snippets to identify common trends and underlying problems;
- Review and debug code based on issues and help identify the problem area that needs to be addressed by the R&D team;
- Use internal task and issue tracking system to escalate more serious problems and work with R&D team to troubleshoot them;
- Update/create processes and documentation for recurring issues and also be involved in development of scripts/tools for improving workflow to exceed SLA requirements;
- Provide technical support to product owners and help triage complex issues to the right resources;
- Represent the support team when interacting with other departments or clients;
- Training other team members on support related tasks and investigation techniques;
Involvement in an on-call rotation for urgent support issues (currently @ 10 days per month including weekends)
Desired Candidate Profile
- 2+ Years total experience supporting or developing C# and ASP.NET applications
- Must possess excellent verbal and written communication skills
- Knowledge and experience with (Required):
- Web Application Development in C# (Asp.net or MVC)
- TSQL & MYSQL script development
- Experience working with APIs and Postman (or similar)
- Strong familiarity with AWS platform
- JavaScript
- Linux/Unix commands
Preferred Qualifications:
- Bachelors Degree in Computer Science or related discipline; or equivalent experience.
- Experience with back-end/database programming a plus.
- Planning, logical thinking, time management, verbal/written communications, decision making and organizational skills.
- Ability to operate under minimal supervision in a high pressure/fast-paced environment
Flexibility to change and quick to adapt
Perks and Benefits
Both side Transport
Medical Benefits
Meals coupon
Gym Facilities
Shift timings NA (Night/Rotational Shifts)
Relevant candidates can apply directly or can send their resumes on am***********h@to***a.com
Thanks,
Amarjeet Singh
Toluna HR Team
Job Classification
Industry: OtherFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: BCA in Any Specialization, B.Tech/B.E. in Any Specialization, B.Sc in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Toluna India Pvt. Ltd.Address: Unit 09-01,9,International Tech Park Gurgaon,Block, 1, Phase 1,Near Sector 59, Village Behrampur, , GURGAON, Haryana, India
Location(s): Delhi, NCR
Keyskills: c# Technical Support asp.net MySQL Application Support tsql
Toluna India
Toluna is a leading provider of real-time digital consumer insights and empowers companies to brainstorm ideas, uncover new business opportunities and answer their questions in real time.Toluna is transforming the way marketing decisions are made by bringing consumers and brands together via the wor...
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