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Customer Care Executive @ Triadss Tech Solutions

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 Customer Care Executive

Job Description


Answer phone calls in a more professional manner and provide information about products and services as required by the callers
They are responsible for taking or cancelling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
Process orders, applications, and forms
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customers requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the of the company
Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
Identify tasks critical to keeping customer satisfaction levels in check
Select, hire, and train new team members
Network with various departments and groups that are involved in customer support, orders, and processing
Ensure maximized productivity and minimized costs
Encourage and motivate team members for continuance of quality service delivery

Employement Category:

Employement Type: Full time
Industry: Automotive
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Care Executive

Contact Details:

Company: Triadss Tech Solutions
Location(s): Chennai

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Keyskills:   Customer Support Executive Customercare executive Customer Service Representative Customer support representative

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₹ 110000 - 220000 IN

Triadss Tech Solutions

TRIADSS GROUP Founded in 2002, we have grown in the right direction to achieve a workforce strength of over 1200 highly skilled domain specialists. We have been consistently maintaining an upward revenue trend right from the day of inception. We work in partnership with our clients a...