Customer Support Executive
- Intugine Technologies
- 1 - 3 Years
- Bengaluru
- 4 years ago
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Job Description
Responsibilities:
Assisting client's queries over email & call. Looking into complaints and coordinating with clients to resolve their issues.
Resolving product or service problems by clarifying the client's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Preparing product or service reports by collecting and analyzing clients information.
Requirements:
Customer Relationship Management
Good and efficient communication Skills
Working knowledge of MS Excel
Proficiency in English and Hindi
Resolving product or service problems by clarifying the client's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Preparing product or service reports by collecting and analyzing clients information.
Contributing to team effort by accomplishing related results as needed.
Generating product ideas to reduce the number of queries & solve the pain points of customers
Participate in innovation and find new ways that are more efficient in terms of operations
Generating product ideas to reduce the number of queries & solve the pain points of customers
Participate in innovation and find new ways that are more efficient in terms of operations
Visiting client location for successful implementation.
Requirements:
Customer Relationship Management
Good and efficient communication Skills
Working knowledge of MS Excel
Proficiency in English and Hindi
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Customer Support Executive
Contact Details:
Company: Intugine TechnologiesLocation(s): Bengaluru
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Keyskills: Voice suppor Customer Suppor Customer Service Customer Support Executive Semi Voice Process Customer support representative
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₹ 50000 - 420000 IN
Intugine Technologies
About Intugine Technologies: Intugine Technologies is a Bangalore based IoT company started in 2013 within the walls of IIT Kharagpur. The company launched itself with a smart ring called Nimble. The company now aims to revolutionize the logistics sector of India, which is still at its nascent ...
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