Branch Operation Manager/ phone banking @ Sayan Chatterjee

Job Description

Job Summary

Greetings For the Day

Urgently hiring for Phone Banking Officer - at kolkata location

Eligibility Criteria:

• Any Graduate
• Fresher can apply
• Day Shift
• Sunday Off
• 11K to16.2 K Net+ Incentives
• Good Communication Skills with Passion and zeal for sales.

Core Responsibilities:

• Ensure Customer service excellence by displaying complete bonus to the customers query/problems
• Delivering service with requisite courtesy and accuracy
• Nil Defects (100% adherence to product and process)
• Ensuring Nil Customer complaints
• Ensuring excellent SLS scores
• Escalating/highlighting customer problem incidences
• Adherence to service and sales compliance
• Cross-selling/upselling on set products (assets and liabilities products)
• Ensuring process efficiency by achieving set targets of call quality

• Information technology skills

•  Branch Operation Manager

• Key Competencies 

• critical thinking and problem-solving skills

• planning and organizing

• decision-making

• communication skills

• Influencing and leading.

Hence for further info- 7044433*** (HR.Sreeja)

                                     8420830*** (HR. Raghav)

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