Looking For Technical support consultant @ Ample Technologies

Job Description

Dear Candidates,

Greetings from Ample!!

Roles and Responsibilities

-Answer & manager large amount of inbound calls in a timely manner. 

-Management & resolve customer queries / complaints 

-Follow up customer calls wherever necessary 

-Up sell products 

-Provide products and service information to the customer.  

-Identify and escalate issues to TLs /Managers 

-Managing communication and co-ordination with internal team 

-Build sustainable relationships and engage customers by taking the extra mile. 

-Meet personal / team qualitative and quantitative targets. 

-Other duties as assigned. 

Skills : 

-Excellent phone and verbal communication skills along with active listening 

-Ability to multitask, handle stressful situation, set priorities and manage time effectively 

-Willing to work in rotational shifts(12/7)

-Able to react effectively and calmly in emergencies 

-Customer focus and adaptability to different personality types 

If you are interested please send your resume to as***********d@am**e.co.in

Job Classification

Industry: Other
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: MBA/PGDM in HR/Industrial Relations
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Ample Technologies
Address: 91/1,,6th A Main,10th Cross,R T Nagar, , , BANGALORE, Karnataka, India
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Communication Skills Technical Support Inbound Calls Verbal Communication