Process Performance Manager - Hyderabad
- Acceleration
- 10 - 18 years
- Hyderabad
- 4 years ago
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Job Description
Process Performance Manager
Experience: 10-18 Years
Location: Hyderabad
*******CELONIS Experience is Mandatory********
The Process Performance Manager is a Subject Matter expert of a functional area (Service Delivery Unit) in organization and as such, a trusted advisor of the SDU leads and Transformation Managers when it comes to automation and process improvements. With the support of process mining tool and data analytics, the Process Performance Manager is able to identify inefficiencies and deviations from the standard processes, and suggest improvements in the processes and tools used.
The role of Process Performance Manager is part of the Service Management Department.
The Service Management department is connecting the customer/consumer of the services of organization with the delivery units and with the suppliers. The Service Management department executes activities that are cross SDU, to create synergies, efficiency and increase customer experience, amongst others by standardization, leveraging and consistency in customer engagement.
Key Areas of Accountability / Responsibility
- Monitor and examine trends in process performance with the help of a process mining tool and report process performance issues and improvements appropriately
- Combine available information from process mining and data mining and identify opportunities for process automation and process improvements
- Reduce variations in the process by analyzing deviations from the standard process and enforcing the adherence to the standard process via strong collaboration with the SDU leads
- Collaborate with the Transformation leads and the Performance managers to improve the processes
- Provide process expertise in global projects
- Develop and maintain the process performance framework within Organization
- Review the impact and risks of needed and proposed changes of Organization processes and tooling and involve risk management if needed
- Ensure process knowledge is identified, created, maintained and published and reviewed frequently
- Act as focal point for questions related to processes and tools within the SDU(s) of responsibility and provide support whenever needed
- Maintain a good working relationship with the tool suppliers and act as first contact for them
- Ensure business requirements are being met from an end-to-end perspective
- Challenge local processes and guide the change towards a global standardized way of working
- Follows relevant external developments, maintain state of the art knowledge and capabilities and make them available to relevant stakeholders
- Conducts external peer reviews and bench-marking studies
- Collaborates with the various stakeholders to understand the organization dynamics and requirements for the future
Education level
- Master degree
- PMP essential certified
- Lean Six Sigma green belt certified
- Trained in data analytics and process performance management
- Bachelor/Master Degree
- Prefer to have any analytics certification
Knowledge & Skills
- 10 to 12 years overall work experience, preferably in Shared Services environment
- Minimum of 3 years of experience working in large ICT or Shared Services environments, with a global spread
- Knowledgeable at least in one of the SDU processes (HR, IT, Purchasing, Finance)
- Good understanding of data analytics, automation, and process performance management
- Ability to examine data trends, use structured and unstructured data within business processes
- Understanding methodologies of gathering requirements and modelling business process flows
- Lean Six Sigma knowledge and experience, drive for continuous improvement proactively
- Customer service oriented attitude
- Excellent verbal and written communication skills, can engage with all levels in the organization
- Mature consulting and advisory skills, good relationship building skills to leverage and orchestrate diverse stakeholders with adequate sense of urgency
- Good influencing and negotiation skills, confident in dealing with conflicting interests of the various stakeholders, can influence without authority
- Able to connect the dots and understand the inter-dependencies in a complex organization
- Demonstrate tact and diplomacy to maintain successful working relations
- Able to collaborate across multiple stakeholders, departments and countries, working in a global organization
- Demonstrate strong business understanding
- Project management affinity
- A team-player, able to work interdependently
- Process oriented, pragmatic and result driven
- Open mind, embrace change
- Able to operate effectively in a matrix organization by overcoming silo thinking, see the big picture
- Able to work in cross-functional teams based in multiple locations
- Fluent in English
- 8 + Years experience in Data Analytics expert background with Shared Services environment
- End to End Process understanding to any of P2P/O2C/H2R/R2R process
- Deep Knowledge of Process Mining specially Celonis Must at least 2 + Years relevant exp
- Strong understanding of Celonis Technical Data Model and analysis building knowledge
- Action Engine and Automation Setup
- Well experienced in celonis data model setup and configuration
- Sound knowledge of Celonis SQL programming, variables and formula creations
- Knowledge of Cloud platform
- Knowledge of multiple data source integration including cross platform
- Deep Knowledge of SAP business flow and should have at least 3 years experience in SAP
- Deep Knowledge in python language
- Strong understanding of SAP Integration
Interested candidates can send profiles to hr*********n@ag***1.com or call me @ 9360975***
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationContact Details:
Company: cceleration StaffingVendor Management (India) PvtLocation(s): Hyderabad
Keyskills: O2C Integration SAP Finance Process Mining Data Mining P2P SQL Celonis R2R Data Analytics Python Shared Services
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