Support Engineer - Gurgaon,Greater @ GlobalLogic

Job Description

We offer:

• Interesting and challenging work in a large and dynamically developing company
• Exciting projects involving the newest technologies
• Professional development opportunities
• Excellent compensation and benefits package, performance bonus program
• Modern and comfortable office facilities

Roles and Responsibilities

L2 support skills, Linux Adminstrations, Scripting language, AWS
Troubleshooting Web based application Performance Network SSH/SSL/SFTP etc.
Scripting- Python, BASH, JAVA,JS etc
Troubleshooting Web based application Performance Network SSH/SSL/SFTP etc.
Production Experience /Strong Troubleshooting
DNS
ISO OSI stack
Troubleshooting
Web based application Performance
Network
SSH/SSL/SFTP etc.
Security

Job Requirments

• 24*7 support via phone and email
• Basic Level 1 troubleshooting, redirect to L2/L3 as required
• Search knowledge base to verify if reported problems are already known issues with a defined resolution plan
• Impact analysis with accurate classification of reported issues to ensure appropriate prioritisation
• Qualification/replication of the reported issue in an appropriate customer environment
• Initial triage to isolate unsupported 3rd party issues from potential root cause
• Information gathering to ensure complete availability of details required for root cause analysis
• Provision of technical resolution or problem workaround
• Problem routing/escalation to second/third level support or third parties where required
  

If interested, kindly share your resume on vi*************j@gl********c.com

Regards,

TAG

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: M.Tech in Any Specialization, MS/M.Sc(Science) in Any Specialization

Contact Details:

Company: GlobalLogic Technologies Limited
Address: Plot No.590A,,Phase-I,Road No.31,Jubilee Hills, , , Hyderabad, Telangana, India
Location(s): Delhi, NCR

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Keyskills:   Java Linux Networking Web Technologies Javascript SSH Bash AWS SSL Python