Customer Relationship Executive - Mumbai
- Alankit
- 1 - 5 years
- Mumbai
- 4 years ago
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Job Description
Job description
Desired Candidate Profile
We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Job Description
Generate quality leads of company's products through telephonic calling to new and existing clients of our company.
Make outbound customer calls to promote and sell a product or service.
Monitor competitors products or services and create selling strategies for own products or services.
Records each call on CRM software, as per company's policies and procedures
Follow up with potential customers in a timely manner, if necessary and close them.
Studying the details of each offering and remaining abreast of updates to these offerings.
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
Record details of customer interactions, queries, complaints and comments/feedback.
Route concerns that require immediate/special attention to concerned departments.
Follow up to ensure necessary actions are taken to resolve the customer issues
Create, maintain and update database of customers with complete information and emails.
Consolidate existing customer base while building new customer base.
Skill Set
Regional language proficiency
Experience of at least 6-12 months required in outbound tele sales process
Possess good communication skills, both oral and written
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills
Work Location -Mumbai(Lower Parel)
If interested, kindly mail your resumes at mo****t@al****t.com or you can even contact at 7290012***.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: lankit limitedLocation(s): Mumbai
Website: http://careers.alankit.com
Keyskills: Customer Relationship telecaller Customer Support Sales Process Telesales Calling
Alankit
Company ProfileAlankit limitedAlankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under th...
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