Walk in -TL Operations - Collection ( Credit)
- One Point One
- 2 - 7 years
- Bengaluru
- 4 years ago
- Email to a friend
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Job Description
Hiring for Team Leader Operations Collection ( Credit card collection )
Working as a Team leader in outbound Collection for at least one year.
Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
Enforce adherence to security and data protection within organization.
Facilitate and implement process improvement ideas to improve efficiency.
Proactively identify problems and presenting solution
Maintain good rapport with the team and ensure people bonding.
Proper handholding of new CREs to ensure retention
Listen to CRE calls, share coach team and feedback on performance.
Handle customer escalations
Ensure that employees adhere to rostered shift thus resulting in low shrinkage
Ensure CREs complete their net Login hours and other KPIs.
Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
Manage, Lead & motivate the CREs to ensure their commitment and engagement.
Ensure daily briefings on product & processes to keep his team abreast on new updates and product/process knowledge.
Ensure adherence to committed quality, accuracy & turnaround of the processes
Industry and domain knowledge
Customer centricity
Basic MS Excel, Word and Outlook
Written and spoken communication
Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
Able to take quick and rational decision with knowledge of likely impact for basic issues.
Desired Candidates skill:
Should have minimum 1 years experience in team Lead/Acting team leader.
Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele collection Background.
Location: Singasandra, Bangalore/ Kudlugate, Bangalore
Language preferred: English + any 2 south languages
CTC: 3.0 LPA to 3.50 LPA
Interested person kindly share your cv to g.*******k@1p****1.in or call me @ 9941334*** or
Walk In to the below given address for personal interview.
1Point1 Solution
AKR Infinity, 3rd Floor,
Near Kudlugate bus stop,
Hosur Main road,
Bangalore - 68
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Walk-ins
Education
Under Graduation: Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: One Point OneAddress: AKR Infinity, 3rd Floor, Near Kudlugate bus stop, Hosur Main road, Bangalore - 68
Location(s): Bengaluru
Keyskills: COLLECTION team leader collection EMI COLLECTION credit card collection Team Leading team leader operations
One Point One
One Point One Solutions Ltd. is one of the leading domestic Business Process Management (BPM) Companies today. We are the one of the very few domestic BPM Company to get listed on NSE Emerge. We currently have 5 delivery centers in strategic locations around the country; Mumbai, Gurgaon, Bangalore a...
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