Hiring For International Voice Support |
- Telligent Support Llp
- 0 - 5 years
- Bengaluru
- 4 years ago
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Job Description
Job Description for Customer Service ProcessJob Description Voice:
- Provide customer support and resolve customer queries via phone and email.
- Build credibility and trust with the customers by empathizing with their problem in words,
proactively understanding their needs and responding promptly thereby obtaining high
quality/ Customer Satisfaction (CSAT) scores for the work you performed. - Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
Key Qualifications & Skills Required
- Minimum of 6months of experience with Customer Support Experience in an International Voice Process (no blended profile)
- The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
- Should be quick learner and self-motivated.
Core Competencies
- Pleasant, professional and courteous personality.
- Excellent Problem Solving and Customer Service Skills
- Ability to think creatively and should have positive attitude.
- Strong analytical & Interpersonal skills
Benefits
- Best in the industry pay
- Performance based incentives
- Incredible growth opportunities from internal IJPs
- Regular Rewards and Recognition Program
- Monthly Employee Engagement Activities
Note: Due to the current situation you will doing " WORK FROM HOME" until further notice from the organisation.
For more information contact Kavitha @ 7899915*** or you can share your CV with
ka******r@te****r.com
We hire smart and inTelligent people who can dive deep so were more interested in the areas that you do know instead of those you havent been exposed to yet.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredContact Details:
Company: Telligent Support LlpAddress: 92/1 B KONAPPANA AGRHARA,, , , BANGALORE, Karnataka, India
Location(s): Bengaluru
Keyskills: bpo Customer Support International BPO
Telligent Support Llp
Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe ?Happy Employees...
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