Assistant Manager - Operations (veterinary Background Preferred) - Ref5820m
- WNS Global Services
- 0 - 1 Years
- Mumbai
- 4 years ago
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Job Description
Company DescriptionWNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
To lead, inspire and engage a team of Healthcare advisors in delivering industry leading back office delivery through business SLAs / KPIs to increase the profitability of the business, remaining committed to treating customers fairly. This role includes administrative duties and you will have to ensure that your work is always up to date -
Job-Related Knowledge, Competencies & Skills Required
Essential
Numeracy
Products
Telephone Etiquette
Other Specific Requirements
Products and Services Regulations
Systems
Policies and Procedures
Behavioral Traits Required (These are behaviors that differentiate the Good from the Great at WNS)
Transform
- Strategic thinking and leading through change
Insight
- Innovation, Analytical Thinking, Business Acumen & Industry Awareness
Core
- Client Orientation, Delivery Orientation & Planning and Organizing
Engage
- Teamwork, good Interpersonal Relationships, Proactive, Willingness to learn, Positive attitude, able to follow instructions.
Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks
Preferred knowledge about UK Healthcare / UK Vet industry
Qualifications
Essential -
College Graduate (15 years of education must) Post Graduation, preferable
System working knowledge required: Basic Computer Knowledge (Citrix, Windows OS, basic internet and web-based applications
Language proficiency (English) - Good/ Excellent
Knowledge in of specific Domain/Tools for Vet industry, Healthcare or Life Sciences is preferred.
Must be amenable to work in any shift & willing to work during weekends and on holidays if required.
Additional Information
Should be ok with working in 24* 7 environment.
Employement Category:
Employement Type: Full timeIndustry: Banking
Functional Area: Not Applicable
Role Category: Consultant
Role/Responsibilies: Assistant Manager - Operations (veterinary Background Preferred) - Ref5820m
Contact Details:
Company: WNS Global ServicesLocation(s): Mumbai
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Keyskills: Assistant Manager - Operations
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WNS Global Services
Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Service...
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