Genpact Hiring For US Claims Process @
- Genpact
- 1 - 5 years
- Delhi, NCR
- 4 years ago
- Email to a friend
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Job Description
With a start-up spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
HR Name: Drishtti
Email Id: Dr*********n@ge****t.com (Share CV)
Inviting applications for the role of Process Associate/Process Developer Claims
Responsibilities:
- Transaction processing according to standard work & SOP
- Prioritize transactions according to detailed guidelines to meet SLA
- Plans and prioritizes tasks and work responsibilities to achieve objectives
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Assist with/perform other team tasks as the need arises.
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Interact with Onshore /Offshore and customer in a supportive and professional manner via email and on calls
- Handle own work in process and support team efforts to ensure that individual, team goals are met.
- Maintain key records like working files, email for reference and audit purpose
- Handle basic day to day requirements of excel.
Qualifications:
- Any Graduation except BTech and Technical Graduation & Law.
Essential skills:
- Life/Annuities product experience in policy admin/Claims processes
- Good English Communication (Both written & verbal)
- Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently work well with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 20 words/minute
- Insurance knowledge.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: B.Com in Any Specialization, B.A in Any Specialization, B.Sc in Any Specialization, B.B.A / B.M.S in Any SpecializationPost Graduation: M.Com in Any Specialization, M.A in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: GENPACT INDIAAddress: Genpact Building,,DLF City, Phase V,Sector Road, S, ector 53,Gurgaon, , GURGAON, Haryana, India
Location(s): Delhi, NCR
Keyskills: Process Development Customer Service Disability Claims Email Claims Insurance Claims Life Insurance Analytical Skills Calling US Healthcare Claims Adjudication Life Annuities Excel Insurance policy admin annuities policy insurance Claims Processing
Genpact
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think...
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