Team lead AWS Cloud Engineer / Administrator
- Rackspace
- 5 - 9 years
- Noida, Gurugram
- 4 years ago
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Job Description
Technical Capabilities Required
* Strong customer focus, with an ability to continually anticipate and meet their needs.
* Excellent working knowledge of Amazon Web Services, Compute, Relational and NoSQL Databases, Caching, Object and Block Storage, Scaling, Load Balancing, CDNs, Networking etc..
* Experience of hosting web applications across a wide variety of Webserver and Database technologies.
* Monitoring tools such as AWS CloudWatch.
* Experience of architecting and managing production environments across Physical, Virtualised and Cloud technologies.
* Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes.
* Certification in AWS (Associate or Professional).
Desirable
* Application and platform analytics tools (AppDynamics/NewRelic/DataDog). * Operating System Knowledge (Microsoft Windows and Linux Distributions). Key Accountabilities
* Provide Fanatical Support for Rackers and customers.
* Act as a consultative resource for customers to assist them in achieving their business objectives.
* Drive the adoption of Cloud technologies for the benefit of the customer.
* Pro-actively seek opportunities to improve customer s solution architecture and operation.
* Manage and oversee the technical changes, maintenances and migrations of customers solutions.
* Ensure appropriate technical documentation is in place for customer solutions.
* Provide strategic and operational guidance that will allow customers to continually optimise their Cloud environments to achieve their.
* business goals and maximise return on investments.
* Help customers transition their applications into the cloud through detailed planning and migration support for moving legacy application portfolios to AWS. * Drive strong customer satisfaction (NPS) through Fanatical Support.
* Own issues, and escalations and drive collaboration with other teams to find speedy resolutions.
Person Specifications
* Customer obsessed works vigorously to earn and keep customers trust, and an ability to continually anticipate and meet their needs.
* A blend of commercial and operational acumen.
* Experience in owning of account planning activities, service improvement or business development activity.
* Versatile and able to thrive in a hyper-growth environment..
* Operates well in an environment of rapid change and comfortable operating with autonomy..
* Experience of influencing leaders and presenting to external customers..
* History of strong negotiation skills with customers..
* Ability to meet challenging targets within tight deadlines..
* Detailed understanding of the Cloud (IaaS and PaaS) industry and associated various technologies.
* Deep understanding of Service Management best practices frameworks such as ITIL.
* Significant exposure to operational management within a critical environment.
* Effective troubleshooting and analytical skills and ability to manage complex and technical projects.
* A great attitude with internal customers and external parties, excellent written, verbal, and communications skills.
* Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes.
* Strong rapport and relationship building skills with both internal departments and external customers..
* Good communication skills and an ability to develop relationships with customer external stakeholder s levels..
* Knowledge of Amazon Web Services and its products & services.
Technical Capabilities.
* AWS Solution Architect certified or AWS SysOps Administrator is required. * AWS professional or specialty certified is required..
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: RackspaceLocation(s): Noida, Gurugram
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Keyskills: Service management Solution architecture Automation Linux Networking Troubleshooting Load balancing application lifecycle management Analytics Technical documentation
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Rackspace
Rackspace Rackspace serves customers in 150 countries, including more than half of the FORTUNE 100. It was named a leader in the 2017 Gartner Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide and has been honored by Fortune, Forbes, and others as one of the best...
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