Global Support Engineer @ Munich, Germany -
- Brunel
- 5 - 10 years
- Germany
- 4 years ago
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Job Description
We are hiring Global Support Engineer for a Premium client @ Germany.
Purpose of the role:
In this role, located (close to Munich), Germany you will be part of a committed and international team within an agile work environment. You will be a driving force for defining, implementing and executing the global support concept to ensure a seamless & high-quality support service of IoT solutions.
Responsibilities:
As Global Support Engineer you take ownership of enabling a seamless customer service experience by defining and executing the support and communication concept throughout the whole lifecycle In detail, this includes the definition and implementation of customer-centric global support processes together with process experts and the development organisation. Furthermore, you perform efficient Investigation and troubleshooting of issues by determining root cause to remediate issues, recover customer data, prioritize solutions and develop proactive measures to prevent future occurrences.
The role involves close collaboration with market organizations for global issue prioritization, proactive communication, customer data recovery and issue resolution. You ensure the compliance with customer data management standards and continuously enhance internal processes.
Through your deep functional understanding current and next generation solutions you serve as a point of contact for escalations, guidance, trainings, and mentoring for the different software solutions worldwide.
Requirements:
- Bachelors degree in business information technology, information systems or computer science
- Min. 5 years of experience in web-based application software support with strong customer focus
- 3 years experience in system management for cloud-based, customer facing applications, ideally with experience in the IoT domain
- Excellent experience of ITSM tools (e.g. ServiceNow and Google Analytics), Atlassian toolchain (e.g. JIRA, Confluence) and problem resolution processes in an agile team environment
- Quality mindset combined with excellent communication skills, trouble shooting skills and attention to detail allow you to identify problems and propose respective solutions under pressure.
- Fluency in English and willingness for international travel
Please write on email Id - a.*******i@br***l.net if above criteria matches to your profile
We will be happy to provide further information on Visa/Relocation support.
Job Classification
Industry: Construction, Engineering, Cement, MetalsFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MCA in Computers
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Brunel IndiaAddress: 001,Ground Floor,Ascot Centre,Sahar Airport Road, , Near Hotel ITC Grand Maratha,Andheri East, , MUMBAI, Maharashtra, India
Location(s): Germany
Keyskills: Application Software Support Database SQL Troubleshooting Skills Communication Skills Customer Service Problem Resolution Escalations Customer Focus Software Solutions Issue Resolution Information Technology
Brunel
Brunel India Private Limited, a subsidiary of Brunel Holding Group Company (Brunel Intl. N.V.) a company registered in the Netherlands with global operations in 40 countries with 109 registered offices. The Energy Division of Brunel Group comprehensively provides manpower services for Oil & Ga...
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