Hiring for Phone Banking Officer!(Bank) @ Knowplicity

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Hiring for Phone Banking Officer!(Bank)

Knowplicity
0 to 4 Yrs
Chennai
4 years ago
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Job Description

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met

Skills Required:

Excellent verbal communication skills
Ability to comprehend, capture as well as interpret basic customer information
Strong customer service focus
Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 7 am), Open to work in shifts / rotational offs

Languages Required: English + Hindi (compulsory). Any other Regional language.

Education: Graduates (Any stream)

Salary bracket:

Freshers - INR 2.00 lpa + performance bonus + incentives + allowances
Experienced upto INR 5.00 lpa + performance bonus + incentives + allowances

Regards,

HR - Knowplicity

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Phone Banking Officer!(Bank)

Contact Details:

Company: Knowplicity
Location(s): Chennai

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Hiring for Phone Banking Officer!(Bank) @ Knowplicity

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