Assistant Manager / Supervisor - International @ Datamark India Bpo

Job Description

Warm Greetings from DATAMARK!!!

We are hiring Assistant Manager / Supervisor for international voice process.

Looking for the person, having experience in International Voice (Inbound) Process.

JOB DESCRIPTION :

• Ensure work instructions and procedures are followed and readily available within the department.
• Ensure that client information and reporting is updated and all systems are working correctly.
• Track employee performance and evaluate accordingly.
• Initiate corrective action for performance or behavioral issues.
• Recommend proper staffing according to daily volume and workflow.
• Immediate attention to problem resolution and client concerns.
• Pursue suggestions and recommendations from employees/staff as they pertain to client issues.
• Must have hands of experience in calculating performance based bonus, attrition and shrinkage
• All other duties as assigned

Desired Candidate Profile :

• Qualification : Graduation
• Experience : Min 3 years of experience as Team leader
• Shift Timings : Night Shift / willing to work in rotational shift
• Candidates having experience in international voice process are preferred
• Work location : Ambattur Industrial Estate

Interested can contact Kousalya @ 9994376*** or share your resume to "ko*************n@da*****k.net"

Regards

Kousalya Eswaran

9994376***

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Diploma in Any Specialization, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Datamark Bpo India
Address: DATAMARK India BPO LLP Prince Info Park Block-A, 6th Floor, Plot No.81-B 2nd Main Road, Ambattur Industrial Estate, Chennai - 58
Location(s): Chennai

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Keyskills:   Team Management Client Management Inbound Process Attrition Management Team Leading Night Shift Shrinkage Team Leader People Management Inbound Grievance Management International Voice Process