Customer Success Manager @ Spirient Staffing

Job Description

Customer Success, Retention, Escalations, Churn Management, Client Relationship & Up-sell & Cross Sell - Mandatory for this Position:

Ownership of relationship with the customer to be able to help and support him grow his business and revenue using Internet connectivity and Managed Service solutions.
Provide exemplary service to the customers helping him/her in case of any support needed.
Anticipate customers needs proactively and interact with various cross-functional teams.
Wallet Share of customers IT and Telecom spend through Upgrades, up-selling Managed Services, etc.
Longevity of relationship with the customer (increase Age on Network and reduce Churn).
Timely resolution to customers issues and escalations and ensuring permanent fix.
Proactive churn tracking and Retention.
Escalation Management, Customer Relationship Management, and Complaint management.
Build relationship and ensure Customer Success, Vendors / Partners.
For understanding various products and services for providing solutions to customers
Level of Educations : B. Tech / BCA/ MCA & CCNA Certified.

Experience : Should have at least 2-6 years of Relationship/Upsell - Cross Sell/ Retention & Churn experience in Telecom/ISP/ITES sector with Corporate/Enterprise/ B2B Customers. Has good understanding of Telecom technologies/Networking.

Excellent Communication Skills.

Job Location: Gurgaon.

Thanks & Regards

TA-Team

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