Voice Process / Customer Support Executive / Voice Support / Customer Service
- Savantis Solutions
- 0 - 5 Years
- Hyderabad
- 4 years ago
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Job Description
Role: Customer Support (Voice process)Industry : BPO
Shift: US / EST Shift (Only Night shift)
Client: A Top MNC - Fortune Global 500 company
Location: Bangalore (No work from home available)
Experience level : 0 years to 5 years
Contract to Hire position
Educational Profile :
Any graduate from Govt. recognized universities
10+2+3 Diploma Holder (equivalent to Graduation) from Govt. recognized universities
10+2 Under-graduates with minimum 6 months prior any industry experience
The responsibility of an advisor as customer service associate will be to assist our customers end to end, for any queries around billing, package related and Broadband and Cable Setup box not working. High attention to details, accuracy, and quality. Ability to multi-task in usage of different applications and tools.
Unique Knowledge & Skill Requirement:
- Good customer service skill with command on spoken communication skills
- Ability to multi-task in usage of different applications and tools
- Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Primary responsibilities are focused on customer contact, not transaction processing
- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure
- Team worker, Positive Attitude, Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Customer Focused, Results driven
- High standards of Integrity
- Attention to detail
If you are Interested, please answer the following questions and WhatsApp to 08374444179 - Voice message. (WhatsApp only), no calls to this number are entertained.
Self-introduction + Talk about your work experience / Current job profile (1-2 minutes) only 1 audio / video file to be shared. (Please mention in the message as Applying for SAV3-BPO)
Please share the below documents to [Confidential Information].
- Updated Resume in Word doc with your Photograph on it.
- Highest Educational certificates
- ID proof ( Aadhar/PAN)
- Alternate Email ID & Contact number.
- Current CTC, Expected CTC
- Notice Period & Current location
- Please mention your DOB & Parents name in the resume.
Since this is an immediate requirement, appreciate a prompt response on this. You can refer / forward this opportunity to any of your friends or colleagues who are looking for change at this time.
Employement Category:
Employement Type: Part timeIndustry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Voice Process / Customer Support Executive / Voice Support / Customer Service
Contact Details:
Company: Savantis SolutionsLocation(s): Hyderabad
Keyskills: Customer Suppor Customer Service Customer Support Executive Customer Care Voice Process Voice suppor Customer Care Executive Call Center Bp
Savantis Solutions
From Savantis Solutions LLC, Hyderabad. (www.savantis.com) Little brief about us: Savantis Solutions LLC is a leading , consulting company in India and the USA . We Provide various enterprise solutions like SAP, CRM, Analytics, Mobility, and Digital Customer Engagement. We have significant globa...
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