Service Desk Analyst (voice Process / Voice Based / International Bpo)
- Savantis Solutions
- 1 - 4 Years
- Hyderabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
Hi,Greetings from Savantis Solutions!
We hope this email finds you well!
We have an excellent job opportunity with one of our premier clients. Please go through the below details.
Position Details:
Job Title: Service Desk Analyst (Voice process) -L1 level
Work Location : Bangalore / Chennai / Noida
Can join in : Immediate to 30 days
Experience level : 1 year to 4 years
Employer: Savantis Solutions India Pvt Ltd (will be deployed at our client location)
Contract to Hire position: (Contract Duration: 6 months to 1 year) Client will absorb the candidates based on performance
Should be flexible for 24/7 support
Should be willing to undergo training on Versant & Technical skills (As per the client requirement).
CTC : 2.50 to 4.40 LPA (Depending on Current CTC and Interview feedback)
Skills required
Excellent communication skill in English.
Should have hands on experience in basic Computer hardware and Software.
Should have positive & go getter attitude.
Flexible to work in 24/7 environment.
If you are Interested, please answer the following questions and WhatsApp to 8374444*** - Voice message. (WhatsApp only), no calls to this number are entertained.
1. Self-introduction (1 minute) + Talk about your work experience / Current job profile etc. (1-2 minutes) only 1 audio / video file to be shared.
Respond to requests for technical assistance in person, via phone.
Diagnose and resolve technical hardware and software issues. Research questions using available information resources.
Advise user on appropriate action. Should know about SLA and severity/priority ( Person should aware Incident and service request definition ).
Follow standard help desk procedures. Log all help desk interactions.
Temp asset device allocation. Administer help desk software.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource. Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions. Prepare activity reports in excel format.
Inform management of recurring problems.
Since this is an immediate requirement, appreciate a prompt response on this. You can refer / forward this opportunity to any of your friends or colleagues who are looking for change at this time.
Should you have any questions, please reach us at [Confidential Information].
Thanks & Regards,
Placement Cell.
Savantis Solutions India Pvt Ltd.
Disclaimer:
We / Our Client does not entertain payments of any kind from candidates or vendors for employment. Requests for such payments should be promptly reported to us ([Confidential Information])ASAP. If you encounter anyone who claims to offer jobs at any organization in return for any benefit (monetary or non-monetary), please do not entertain them. Please be informed that we / our client shall not be held responsible for any such instances or payments you make.
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Service Desk Analyst (voice Process / Voice Based / International Bpo)
Contact Details:
Company: Savantis SolutionsLocation(s): Hyderabad
+ View Contact
Keyskills: Service Desk Help Desk Voice Process
Fraud Alert to job seekers!
₹ 250000 - 440000 IN
Savantis Solutions
From Savantis Solutions LLC, Hyderabad. (www.savantis.com) Little brief about us: Savantis Solutions LLC is a leading , consulting company in India and the USA . We Provide various enterprise solutions like SAP, CRM, Analytics, Mobility, and Digital Customer Engagement. We have significant globa...
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