Housekeeping Room Attendant at Lonavala,Pune
- Machan Resorts
- 0 to 4 Yrs
- Pune
- 3 years ago
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Job Description
JOB TITLE:Room Attendant
REPORTS TO :Housekeeping Supervisor
POSITION SUMMARY:
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally,maintain complete knowledge of correct maintenance and use of equipment.
DUTIES AND RESPONSIBILITIES:
Enters and prepares the room for cleaning.
Dust The room and furniture.
Replenishes guestroom and bath supplies.
Cleans the bathroom.
Cleans the closet.
Vacuums and racks the carpet.
Checks and secures the rooms.
Replenish Amenities According to the operational standards.
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Ensure security of guest rooms and privacy of guests
Perform rotation cleaning duties (e.g.steamclean carpets, spring cleaning, super cleaning etc.) as required
Cleans guest bathroom/bedroom/floor corridor.
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with the cleanparto the designated layout.
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up bed with clean linen.
Replace Laundry Bags and slips.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
Dust and polish all furniture.
Realign furniture to the floorplan.
Responsible for replenishment of guest complimentary water.
Responsible for the cleanliness and maintenance of his work area.
Responsible for the Hotel property in the work area.
Attends to guest calls, guest requests /guest complaints in the area assigned to him.
Authorise to enter in guest rooms for cleaning and providing turndown services as per requirement.
Responsible for following the standard operating procedures.
Responsible for achieving and exceeding the guest satisfaction score.
Update Status Of rooms cleaned on assignment sheet.
Return and restock cart at end of shift.
PREREQUISITES:
Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Education:
A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Experience:
Previous hotel-related experience desired.
Contact:
HR Tabish| 7021308***| ta***h@th******n.com| www.themachan.com
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Housekeeping
Functional Area: Not Applicable
Role/Responsibilies: Housekeeping Room Attendant at Lonavala,Pune
Contact Details:
Company: Machan ResortsLocation(s): Pune
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Machan Resorts
The Machan Resort is an exclusive eco-resort in Lonavala with unique tree houses rising 30 - 45 feet above the forest, offering complete serenity to those looking to escape into nature.www.themachan.com
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