Urgent opening For Customer Service
- Azova
- 3 - 5 years
- Chennai
- 4 years ago
- Email to a friend
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Job Description
Description
We are looking for an outgoing Customer Service Associate to assist our customers with product inquiries in a swift, proficient and friendly manner. The Customer Service Associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner. You will apply your multitasking skills by listening and speaking to customers, navigating computers, and typing call documentation simultaneously. You will have the ability to swiftly gain customer confidence and trust.
To ensure success in this position you will have the ability to maintain sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.
Responsibilities:
- Attending training sessions to grow knowledge of product and to develop customer service skills.
- Resolving phone and email customer inquiries.
- Processing and logging incoming calls into CRM system.
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Providing outstanding customer service.
- Updating customer information as required.
- Maintaining confidentiality of information.
- Performing other duties as the need arises.
Requirements:
- Any Graduate.
- 3+ years customer service experience, preferably in related field.
- Successful completion of provided training.
- Proficient computer skills.
- Experience with CRM preferred.
- Experience in US Call center.
- Proficient with Google suites.
- Excellent phone etiquette.
- Outstanding communication skills (US accent), both verbal and written.
- Strong people skills.
- Ability to sit at a desk for extended periods.
- Ready to work in different shift timings.
Interested candidates can share cv on re****t@az********h.com
Job Classification
Industry: Medical, Healthcare, HospitalsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: AzovaAddress: Chennai
Location(s): Chennai
Website: https://www.azova.com/
Keyskills: Customer Service International Call Center Computer Skills Communication Skills Effective Communication us accent Customer Relationship Customer Support People Skills Customer Care Phone Etiquette Customer Retention Customer Service Operations CRM
Azova
We're committed to a values-driven culture here at AZOVA and our mission inspires everything we do: Improving health care delivery for patients through Technology that makes health care a patient centric experience. We accomplish this by providing a world class health care tec...
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