Customer Support Representative - Logistics @ ICS India

Job Description

Roles and Responsibilities :This position will require understanding the needs of customers and develop a culture of customer satisfaction through timely and comprehensive handling of shipments. Maintaining customers focus on all times and answering to customers enquiries using the standard guidelines.

Excellence in Customer Service & Multiple customers documentation support function

Daily EDA and KPI checks and timely documentation

Effective and Pro-active communication

Handle multiple accounts, prioritize and process customer orders by providing quality customer service and effectively handling customer requirement and complaint.

• Maintain KPIs by regular check on EDA reports, service standards, timely system updates & transmission and payments and account receivables follow up.
• Develop and maintain relationships with Carriers, Customers, Vendors, Buying Agents, Apll Operations, Customs brokers etc.
• Participate in team meeting to update on best practices, challenges for continuous improvement.
• Conduct Vendor Education Program and support exporters to understand APLL systems.
• Keep confidential records and financial information private and secure
• Grow first mile business with existing exporter base.

Desired Candidate Profile :

Education: Degree from recognized University

Experiences: 2 - 7 years in Shipping/ Logistics Industry, Import/Export department, air/ocean transportation/ Logistics or Supply chain service provider.

Please revert with your updated profile and duly filled in inputs viz;

Total Experience:

Current Company:

Designation:

Current Salary:

Expected Salary:

Notice Period:

Please share your resume on am***************d@ap*********s.com

Job Classification

Industry: Courier, Transportation, Freight , Warehousing
Functional Area: Purchase / Logistics / Supply Chain,
Role Category: Logistics
Role: Logistics
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: APL Logistics India
Address: 5th Floor, I Think Techno Campus, Lodha Supremus, III Building, Kanjurmarg East, Mumbai City, Maharashtra, MUMBAI, Maharashtra, India
Location(s): Chennai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Keyskills:   Air Freight Customs Documentation Customer Support Freight Forwarding Customer Satisfaction Export Maintenance Ocean Freight SCM Logistics Operations Air Cargo 2PL