Software Support Specialist- Global Voice @ StayinFront India

Job Description

One of the Products MNC IT companies, StayinFront is hiring to strengthen the global customer support team. StayinFront India has more than 8 offices across the globe.

Role: Application/Production(Software-L2 Voice Support) Engineer

Exp:1-4 years

We are looking for:

• Interaction with the client for L1/L2 is the telephone, e-mail, ticketing tool, call support
• Ensure all tickets meet the targets for resolution, escalation, documentation & completion
• Deliver world-class support to StayinFront customers by being responsive, proactive and professional in all interactions
• Meeting SLAs and other customer satisfaction targets.
• Monitoring and maintaining the production environments
• Excellent communication skills, Voice Support experience is desirable

What will you get??

Exposure in working in Global Client Support environment

Fair Appraisal and Promotions

Career advancements

Timely Rewards and Recognition

Work-Life Balance

Health Insurance benefits

if you think you fit the bill then share your CV at ca*********a@st********t.com

PS: WE ARE NOT HIRING FOR INFRASTRUCTURE SUPPORT. THIS ROLE IS FOR PRODUCT (SOFTWARE SUPPORT)

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: One of the leading MNC IT company
Address: 3 Floor, 301-305A, Info Tower 1,, Infocity, Gandhinagar, , GANDHI NAGAR, Gujarat, India
Location(s): Gandhinagar

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Keyskills:   SLA ITIL Voice Support service helpdesk Client Support Customer Support Helpdesk Bmc Remedy Ticketing Tools Technical Support Incident Management Production Support International Voice Process International BPO