Customer Care Officer ( ONLY Male Candidate ) @ Arya Omnitalk

Job Description

• Education Qualification : Graduate with Computer Knowledge
• Working knowledge of SAP is must
• Experience: 1+ Year
• Open for Male candidate only.

Roles and Responsibilities:

• MRS to be maintained properly and responsible for internal & external Audit
• Coordination with internal & External customers
• Listen & respond to customers needs and concern
• Provide information about product and services we provide.
• Make changes to customer account whenever required(address, Concern person , contact details)
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
• AMC order follow ups & renewals
• Responsible for Preparing Aging report circle wise
• Preparing MIS of processed and pending vendor service payment from client.
• Maintain track of Service Invoice and match with Contract Agreements, Purchase Order.
• Maintaining MIS of Data Collation & Compilation Analysis Data
• Coordinating and managing all Database Responsibilities.
• Visiting customer place for AMC/ Pending payments of service.
• Assisting Sales Sharing Quotes maybe also fixing an appointment.
• Excellent communication as he would be interacting with IT & Major corporate companies.
  

Desired Candidate Profile:

• Preferable from Service Industry
• Good in spoken English and familiarity with the local language
• Experience in customer support function / Having a sales experience
• Pleasing personality, willing to serve, to go the extra mile
• Good team player
• Willing to subordinate
• Creative , willing to learn
• Patient , support to the internal and external customers
• Time management,
• Following of systems
• Record & mis creation
  

Company URL: url: www.aryaomnitalk.com

Regards

Namrata P Singh | Assistant Manager - Human Resources | Arya Omnitalk Wireless Solutions Pvt. Ltd.

M: +91 7755983*** | E:na*****s@ar*********k.com | W: www.aryaomnitalk.com

Job Classification

Industry: Telcom, ISP
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: M.Tech in Computers, Aviation
Doctorate: Ph.D in Computers, Aviation

Contact Details:

Company: Arya Omnitalk Wireless
Address: Unit No.202,2nd Floor,Summer Court,Magarpatta City, ,Hadapsar, , PUNE, Maharashtra, India
Location(s): Visakhapatnam

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Keyskills:   Customer Support coordinator SAP service desk MIS customer complaints Customer Care Customer Interaction Retention Churn Management cco after sales