Manager Transaction Quality,(Transitions,end)
- Aar Consultancy
- 7 to 9 Yrs
- Mumbai
- 4 years ago
- Email to a friend
- Report this job
Job Description
Urgent opening for Manager Quality ( transaction check in Accounts), Thane.
- Develop, Implement and review statistical analysis that identifies defects, exceptions to quality
processes, test methods, service and trends, etc. and propose solution.
- Drive quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance
practices.
- Drive continuous improvement projects, Brainwave ideas, Kaizen to improve current process
performance.
- Facilitate sharing of best practices from within and outside the organization and implement them.
- Work as a point of contact to drive conversations with HODs/ Stakeholders, Internal teams &
managers to ensure training, utilization and effectiveness of process and improvement projects.
- Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end
solutions.
- Manage and lead a team of Quality resources and managers to drive accuracy and SLA compliance
for CPS processes.
- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous
reduction in errors and customer escalations.
- Ensure compliance of all quality control documentation and document change activities are done
without exceptions.
- Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the
scores.
- Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from
performance & CSAT improvement perspective.
Any B.Com/ M.Com/ MBA finance
- Candidates should only from a BPO from KPO Background from accounting processes
- Minimum 6 years work experience in Quality is mandatory (blended role with operations is not
required).
- Six Sigma Black / Green belt certified preferred.
- Should have excellent data management, project management, analytical skills, training and
presentation skills
- Need to have ability to train and mentor on multiple quality & improvement concepts, areas and
projects
- Candidates preferred with Prior work experience in TQ Management & Mentoring projects/ RCA/
Reporting/ Error Analysis/ Client & Stakeholder Management.
Interested candidates please share your resume on re*******r@gm**l.com or call on 7021345***.
Regards Reshma
AAR Consultancy
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Manager Transaction Quality,(Transitions,end)
Contact Details:
Company: AAR ConsultancyLocation(s): Mumbai
Aar Consultancy
AAR Consultancy This consultancy is wellknown for giving the best opportunity to the job seekers keeping in mind their requirements and portfolio. This consultancy gives you an opportunity to make your career on a right path.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in