Hiring For Role - International BPO Process @ Savantis Solutions

Job Description

Hi,

Greetings from Savantis Solutions!

We hope this email finds you well!

We have an excellent job opportunity with one of our premier clients. Please go through the below details.

Position Details:

Role: Customer Support (International Voice process)

Industry : BPO

Shift: US / EST Shift (Only Night shift)

CTC: 2.50 LPA to 3.20 LPA

Client: A Top MNC - Fortune Global 500 company

Location: Bangalore (No work from home available)

Experience level : 0 years to 5 years

Contract to Hire position

Educational Profile

• Any graduate from Govt. recognized universities
• 10+2+3 Diploma Holder (equivalent to Graduation) from Govt. recognized universities
• 10+2 Under-graduates with minimum 6 months prior any industry experience

Job Description:

The responsibility of an advisor as customer service associate will be to assist our customers end to end, for any queries around billing, package related and Broadband and Cable Setup box not working. High attention to details, accuracy, and quality. Ability to multi-task in usage of different applications and tools.

Unique Knowledge & Skill Requirement:

• Good customer service skill with command on spoken communication skills
• Ability to multi-task in usage of different applications and tools
• Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Primary responsibilities are focused on customer contact, not transaction processing

If you are Interested, please WhatsApp to 09686564033 with the following details (No calls to this number are entertained).

1. Audio or Video Introduction - 1-2 minutes only 1.

2. Please share the below documents to mi********e@sa*****s.com.

• Updated Resume in Word doc with your Photograph on it.

Since this is an immediate requirement, appreciate a prompt response on this. You can refer / forward this opportunity to any of your friends or colleagues who are looking for change at this time.

Thanks & Regards,

Placement Cell.

Savantis Solutions India Pvt. Ltd.

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Contract

Education

Under Graduation: Graduation Not Required
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Savantis Solutions India Pvt Ltd
Address: PLOT NO. 56/8, 3RD FLOOR,OPP HITEX ROAD,POWERMECH , IT PARK,JUBILEE ENCLAVE, MADHAPUR,HYDERABAD, , Hyderabad, Telangana, India
Location(s): Bengaluru
Website: http://vedicsoft.com/

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Keyskills:   BPO Customer Support Voice Process Communication Skills MNC Transaction Processing Technical Support Night Shift Customer Focus