Assistant Manager - Lead Management System @ HDFC Sales

Job Description

Roles and Responsibilities

1) Conduct Review of Loan officers Monthly/Weekly.

2) Consolidate Monthly/Daily Conversions for Audit (FIR Process).

3) Review Pending Action Report and Lead Assignment (Daily).

4) Follow up on Appointments (Not RFL or Pre-Converted) (Daily).

5) Email Activity (Daily)

6) Prepare Adhoc Reports (based on request from supervisor, sales team etc).

7) Monitor Dialler for real time adherence (if installed).

8) Conduct Floor Walk Activity (Daily-4 times)

9) Call monitoring and Feedback (Monthly 100 & Daily 5 calls)

10) Lead Allocation Activity on Non ADL leads (Daily).

11) Query resolutions of Loan officers during their calls (Daily).

12) Audit of LODP of each officer (Daily/Weekly)

13) Loan Officer audits previous day appointments. (Daily)

Desired Candidate Profile

MBA / Graduate with minimum 5 - 8 years of team handling experience in voice process.

Interested applicants are advise to share their updated resume with below concerns:

Ms. Nidhi Sharma (ni***j@hd******s.com), Ms. Ritu Chaudhary (ri**c@hd******s.com) and Mr. Satish Joshi (sa********i@hd******s.com)

Job Location: 211-212, 2nd Floor, K M Trade Tower, Kaushambi.

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Operations/Processes/Finance/Legal
Role: Operations/Processes/Finance/Legal
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: MBA/PGDM in Any Specialization
Doctorate: Ph.D in Computers

Contact Details:

Company: HDFC Sales Pvt. Ltd
Address: 165/166, Backbay Reclamation,4th Floor, A Wing,HUL, Building,HT Parekh Marg,Churchgate, , MUMBAI, Maharashtra, India
Location(s): Delhi, NCR

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Keyskills:   Team Handling Telesales Team Leading operation manager Lead Management Voice Process