HGS : Hinduja Global : Hiring Fresher : Client @ Outpace Consulting

Pls go through the below mentioned Job Description ::

- Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.

- Resolve tickets over the telephone, via email - Analyze customer reported information to identify problems and concerns.

- Perform problem research and testing when necessary.

- Deliver high quality and timely resolutions to problems.

- Initiate follow-up to other service areas when appropriate.

- Track and manage resolution of software deficiencies on customer's behalf.

- Successfully answer questions on technical aspects of the software applications.

- Perform other duties and responsibilities as necessary.