Customer Service Executive - Relationship @ Consultbae

Job Description

Location: Kaikondrahalli, Bangalore Position. WFH as of now till situation normalizes. Otherwise Candidate Location should not be more than 15-18km from Bangalore office. Laptop and wifi is mandatory.
Exp- 6 months to 4.5 years- English & Hindi are mandatory .Any language is a plus - kanada ,tamil,marathi,telegu
Type: Fulltime Age criteria is max 30
6 days working and 1 week off
Day shift -Any 9 working hours between 8am to 10pm Interview process
1st round - Hr round
2nd Round-Online Aptitude test- Logical, grammar and essay
3rd Round-Operation round with manager -virtual discussion

Job Title: Customer Service Executive(CSE) / 

Relationship Manager Executive(RME)

0. Role and Responsibility Customer Service Executive

•  Inbound calling for customer service.

•  Identify and assess customers needs to achieve satisfaction.

•  Build sustainable relationships and trust with customer accounts through open and interactive

  communication.

•  Provide accurate, valid and complete information by using the right methods/tools.

•  Handle customer complaints, provide appropriate solutions and alternatives within the time

  limits; follow up to ensure resolution.

•  Keep records of customer interactions, process customer accounts.

•  Follow communication procedures, guidelines and policies. Take the extra mile to engage

  customers.

1. 0. Role and Responsibility Relationship Manager Executive

   •  Act as the relationship manager for the Paid customers.

   •  Build sustainable relationships and trust with customer accounts through open and interactive

     communication.

   •  Identify and assess customers needs.

   •  Service customer in finding the right tenant/house as per the requirement of customer.

   •  Dial outbound and attend inbound calls of customer and leads.

   •  Use internal tools and methods to provide the best possible service to the customer.

   •  Negotiate with leads on behalf of the customer.

   •  Keep customer up-to-date on the progress of his account.

   •  Follow communication procedures, guidelines and policies.

   •  Go the extra mile to provide excellent customer service

Employement Category:

Employement Type: Full time
Industry: Real Estate
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Executive - Relationship

Contact Details:

Company: Consultbae
Location(s): Bengaluru

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