Customer Service Executive @ Kotumb Digital

Roles & Responsibilities
-Ability to communicate complex issues in a friendly and easy to understand format
Significant attention to detail
-To proactively identify opportunities to improve the service performance and inform
immediate Supervisor.
-Respond to inbound Luxury calls and effectively consult customers or prospective
customers regarding products.
-Responsible to effectively handle customer calls and provide appropriate level of
service and issue resolution according to company guidelines while providing a
superior customer experience.
-Appropriately escalate customer issues as and when necessary according to
guidelines.
-To complete & meet all customers requests as per defined guidelines
-Ensure FTR on calls and provide end to end resolution to avoid repeat calls from
customers.
Experience/Skill Set:
-Minimum of 3 years of experience as a Customer Service Representative in a 24x7
contact centre environment
-Desirable would be E-commerce experience.
-Excellent communication skills
Qualification Required: -
* Any Graduate/Post Graduate