Configuration Specialist - Bengaluru/Bangalore
- Replicon
- 3 - 8 years
- Bengaluru
- 4 years ago
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Job Description
Position Overview
As a Configuration Specialist, you will be responsible for ensuring that Replicon s clients achieve success with their chosen solution. Success is achieved by understanding the client's business objectives, leveraging your technical/product skills, suggesting best practices, and educating them to achieve business objectives. Successful candidates thrive on creating value for our clients, have exceptional client servicing skills, and are comfortable working in a dynamic/challenging environment with multiple/competing priorities.
Key Responsibilities:
- Engage and individually manage Mid-market level configurations.
- Work closely with implementation consultants to understand workflow processes and business challenges to configure the product.
- Data Import and Export.
- Responsible for successful configuration of Replicon s product suite for each client based on the business requirement provided.
- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value.
- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles, and recommended plan of action
- Work collaboratively with various internal teams/individuals for the best interest of the client (Project Delivery Managers, Sales, CSM s, CIE, RI, and Support Team).
- Manage projects in absence of Implementation Consultant
- Helps in creating BRDs if needed and Configures the product based on it.
Qualifications:
- 3+ years of technical client facing experience
- Strong product knowledge and logical thought process.
- Exceptional analytics and problem-solving skills.
- Ability to communicate complex concepts verbally and in writing.
- Open to work primarily in North American shift but other rotational shift timings as the business demands.
- Proficiency in Excel.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Replicon SoftwareLocation(s): Bengaluru
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Keyskills: Manager Client Servicing Delivery management Sales Excel Workflow Management Project delivery Analytics
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Replicon
Your business is unique. Your workforce solutions should solve for the exact challenges you face.That?s why we?ve thought of everything: configuration, implementation, third-party integrations and compliance ? all wrapped up in convenient cloud living.
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