L2 Network Engineer - Bengaluru/Bangalore
- NOC Live
- 6 - 8 years
- Bengaluru
- 4 years ago
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Job Description
Job Description
Position: Level-2
Domain: Network Router, Switching, Load Balancer
Qualifications:
Bachelors Engineering degree or its equivalent in Computer Science, Information Technology
Professional Certifications
CCNP R&S/Enterprise Certified, ITIL (Preferable CCIE)
ITIL Certified
Experience
Telecom Industry: 6+ Year
Hands-on Infrastructure Management: Incident, Problem, Fault, Release, Change Management
Skills and Qualifications
Experience in Cisco routers and switches running IOS, IOS-XE, IOS-XR, and NX-OS operating systems.
Good knowledge of Cisco ACI Experience in Cisco wireless networks
Advanced troubleshooting skills
Good communication and interpersonal skills
Duties
- Work in shifts and provides after-hour and weekend on call support when required. Participate in a 24x7 call-out rota as per the shift schedule
- Assign trouble tickets to self and provide resolution to know issues.
- Incident Management Trouble Shoot and solve cases with in time SLA
- Problem management Advance Trouble shooting with Technology / vendors
- Reassign trouble tickets to other departments based on nature of problem.
- Escalate the trouble tickets to level 3 as per SLA
- Update customer status of problem resolution as per SLA
- Maintain the networks under management
- Proactive network monitoring and alarm handling/ alarm enrichment / alarm optimization
- Availability monitoring of Network Management Systems
- Provide regular updates on incident handling/ or to request on site support
- Perform network diagnostics to isolate the root cause of faults
- Ticket logging for network faults; ticket classification and ticket assignment; logging timely troubleshooting progress updates in the ticket with timestamps
- Change management; Ensure all network changes are planned approved and scheduled with prior notice and conducted as per the change management process after informing the respective stake holders
- Provide support for Emergency Change Management to ensure business continuity and critical service delivery
- Network Inventory Management; Validating that all the existing and newly deployed devices are added to the respective Network Management Systems
- Maintain up to date technical documentation of processes and procedures used throughout normal operations.
- Proactively focus on development of knowledge and skills in network and system administration
Job Location: Bengaluru
Interested Candidate may send their CV to **@***.live | ca****s@se*********n.ae
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Contact Details:
Company: SecureDomain Information Technology LLCAddress: Novel IT Park, Floor#2, #46/4, Kudlu Gate, Hosur Rd, HSR Extension, Bengaluru, Karnataka 560068
Location(s): Bengaluru
Keyskills: Network Engineering Ccie Networking Network Monitoring Router Cisco Wireless Load Balancing CCNP Switching Cisco Routers
NOC Live
We are part of SecureDomain Information Technology LLC, UAEWe provide a simple to use, beautifully designed and highly configurable network operation center ecosystem to support enterprise IT environments. The ecosystem leverages best in breed technologies to form a powerful, comprehen...
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