L2 - Cisco Voice Engineer
- NOC Live
- 6 - 9 years
- Bengaluru
- 4 years ago
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Job Description
Job Description
Position: Level-2
Domain: Voice & Collaboration Engineer
Qualifications:
Bachelors Engineering degree or its equivalent in Computer Science, Information Technology
Professional Certifications
CCNP Collaboration Certified, ITIL (Preferable CCIE)
ITIL Certified
Experience
Telecom Industry: 6+ Year
Hands-on Infrastructure Management: Incident, Problem, Fault, Release, Change Management
Skills and Qualifications
Experience in Cisco collaboration technologies (CUCM, Unity, IM&P, CUBE, CMS, TMS, Expressway, Cisco Prime Collaboration)
Advanced troubleshooting skills
Good communication and interpersonal skills
Duties
- Work in shifts and provides after-hour and weekend on call support when required. Participate in a 24x7 call-out rota as per the shift schedule
- Assign trouble tickets to self and provide resolution to know issues.
- QoS for Voice / Vedio and Collaboration quality service
- Incident Management Trouble Shoot and solve cases with in time SLA
- Problem management Advance Trouble shooting with Technology / vendors
- Reassign trouble tickets to other departments based on nature of problem.
- Escalate the trouble tickets to level 3 as per SLA
- Update customer status of problem resolution as per SLA
- Maintain the Voice and networks under management
- Proactive network monitoring and alarm handling/ alarm enrichment / alarm optimization
- Availability monitoring of Network Management Systems
- Provide regular updates on incident handling/ or to request on site support
- Perform network diagnostics to isolate the root cause of faults
- Ticket logging for network faults; ticket classification and ticket assignment; logging timely troubleshooting progress updates in the ticket with timestamps
- Change management; Ensure all network changes are planned approved and scheduled with prior notice and conducted as per the change management process after informing the respective stake holders
- Provide support for Emergency Change Management to ensure business continuity and critical service delivery
- Voice / Network Inventory Management; Validating that all the existing and newly deployed devices are added to the respective Network Management Systems
- Maintain up to date technical documentation of processes and procedures used throughout normal operations.
- Proactively focus on development of knowledge and skills in network and system administration
Job Location: Bengaluru
Interested Candidates may send CV to **@***.live
Job Classification
Industry: IT-Hardware & NetworkingFunctional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: BCA in Computers, B.Sc in Computers, B.Tech/B.E. in Computers, Diploma in Any SpecializationPost Graduation: M.Tech in Computers, MS/M.Sc(Science) in Computers
Doctorate: M.Phil. in Computers, Ph.D in Computers
Contact Details:
Company: SecureDomain Information Technology LLCAddress: Novel IT Park, Floor#2, #46/4, Kudlu Gate, Hosur Rd, HSR Extension, Bengaluru, Karnataka 560068
Location(s): Bengaluru
Keyskills: Cisco Voice Troubleshooting Skills CUCM Ccie Networking IM Cube Network Management CCNP Cisco Prime
NOC Live
We are part of SecureDomain Information Technology LLC, UAEWe provide a simple to use, beautifully designed and highly configurable network operation center ecosystem to support enterprise IT environments. The ecosystem leverages best in breed technologies to form a powerful, comprehen...
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