Process Associate, Insurance - Genpact,
- Naukri e-Hire
- 1 - 4 years
- Noida, Gurugram
- 4 years ago
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Job Description
Hi,
Hiring for Process Associate, Insurance - Genpact, Gurgaon.
Location- Gurgaon (Badshahpur)
Please note it will be work from OFFICE if you get selected. Immediate joiners preferred.
Company Profile:
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details all 87,000+ of us. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies ways of working.
Responsibilities:
- Transaction processing according to standard work & SOP
- Prioritize transactions according to detailed guidelines to meet SLA
- Plans and prioritizes tasks and work responsibilities to achieve objectives!
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Assist with/perform other team tasks as the need arises.
- Ability to accurately interpret and compile information from a variety of sources and systems
- Ensure that turnaround time and quality of the work meets Company service standards
- Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
- Handle own work in process and support team efforts to ensure that individual, team goals are met.
- Maintain key records like working files, email for reference and audit purpose
- Ability to handle basic day to day requirements of excel
Qualifications:
- Graduation in any stream except B.Tech and Technical Graduation & Law
- Essential skills:
- Life/Annuities product experience in policy admin/Claims processes
- Good English Communication (Both written & verbal)
- Proactive communication & High analytical skills should be able to foresee issues and suggest solutions, with impactful data
- Displays energy and enthusiasm in approaching the job
- Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
- Ready to work on stretched working hours
- Ability to independently work well with internal and external customers
- Customer service focus
- Basic Computer knowledge along with typing speed of 20 words/minute
- Insurance knowledge
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Please share the following details on sh*****s@na***i.com -
1) total exp-
2) current ctc-
3)exp ctc-
4)notice period-
5)current company n location -
6)OPEN FOR Gurgaon -
7)resume
8) open for work from OFFICE -
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: GenpactAddress: Gurgaon
Location(s): Noida, Gurugram
Keyskills: Customer Service Typing Speed Analytical Skills Customer Focus Query Resolution Professional Services Communication Skills Presentation Skills Excel Computer Business Transformation Data Analytics Email Writing Operations
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