Hiring For Customer Care Head For Software
- KDK Softwares India
- 6 - 10 years
- Delhi, NCR
- 4 years ago
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Job Description
Job Summary:
The Customer Care Manager drives customer support function by execution of Care processes & motivating Team to serve customer first. In his role while providing support, he along with his team also helps in improving customer retention. As a Head Customer Care & Retention your most important role is leading and motivating a team to ensure they're giving the required Customer Service experience as per the SLA defined. The target is to ensure excellent service standards and maintain high customer satisfaction and customer retention to 90%.He should be a graduate, preferably MBA with equivalent and minimum 7 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a field. Rely on instructions and pre-established guidelines to perform the functions of the job.
Interested candidates can also share their resumes on re****t@kd********e.com
Job Responsibilities:
- Improve customer service experience, create engaged customers.
- Take ownership of customer issues and follow problems through to resolution.
- Adhere and execute the service procedures, policies and standards.
- Analyze statistics and compile accurate reports
- Maintain customer satisfaction & retention by 90%
- Recruit, mentor and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Manage large amounts of incoming calls& Customer tickets
- Provide MIS Reports.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: KDK Softwares India Private LimitedAddress: A-40, "Goyal Villa", Shiva Marg, Shyam Nagar, Jaipur, Rajasthan, India
Location(s): Delhi, NCR
Website: https://www.gstsoftware.com/
Keyskills: Customer Care Customer Satisfaction Customer Care Manager Leadership Customer Service Customer Support Team Motivation Customer Retention
KDK Softwares India
KDK has created a landmark journey in the Tax compliance industry by not only offering Specialized Tax Software Solutions, but also by providing the services to the customers.KDK Softwares, a leading tax compliance software company and with more than 15 years of substantial market presence. KDK Soft...
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