Sr. Manager - Quality @ Sourcing

Job Description

We are hiring for a leading brand in Chennai, Adyar. 

Job Description:

The position will be accountable for:

(1) Product Quality

(2) Warranty Cost

(3) TQM

Details as below,

Product Quality improvement by establishing Strong Supplier Quality, Incoming Quality, Production Process Quality, Pre-Shipment Inspection / Customer Quality Audit Processes &Field Quality towards improving the Product Quality and CustomerSatisfaction

Drive TQM at Entity level; including setting up the process and standards (SOPs), ISO / QMS certification (MR), Lead Quality events (Kaizen work shops), Quality Circles, Lean Six sigma certifications etc.,

Warranty Cost Monitoring & Reduction thru Service Incidents (Service Call) analysis and continually improve the process of Call Center, Supplier/Plant operations and Service Engineer Skill Development through systematic (Lean Six Sigma) approach.

Liaising & Collaboration with,

o L&D teamtowards Product knowledge and Diagnostics Skills improvement of Tech Support Executives, Call Center Executives and Partner engineersetc.

o Tech partners / Suppliers(QBR with ODMs) on warranty trend vs incoming quality improvement initiatives and work with SCM team to amend the contractual clauses specific to Quality / Warranty

o End customers / sales partners on Technical / Quality queries and Escalation managementto complete within stipulated time by managing either internal resources or tech partners / suppliers

o Sourcing Team on Supplier Development and perform Supplier Quality Audits

Monitoring End-of-Life of components/modulesthrough continuous understanding of the technology advancements and propose sustainable solutions.

Assisting Product Management / Sourcing Team by Setting performance standards for new products / Suppliers to enable faster & robust product launch

Key Attributes / Skills

Always accountable with Can do Attitude

Good analytical skills&Results thru team work (I lead, We win)

Customer-Centric

Innovation &Creative / Design thinking

People and team management is essential

Project Management

Qualification / Experience:

Must have at least a Bachelor's degree in Electrical / Electronic Engineering from a reputed Engineering Institute.

12 - 15 years +of strong Product Quality experience from Electrical, Electronics, Auto Electronics industry.

Knowledge on peripherals, AIDC devices, POS devices will be preferred

Very good knowledge in MS Excel / Power Point / Word / Project mgmt. is preferred

Expertise in latest Quality Concepts, Quality Tools, Quality Metrics

Black Belt Certifications is preferred

Pl call and watsApp your resume at 9910221***

Regards

Minakshi

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