Operations Analyst 4 - Hyderabad
- Wells Fargo
- 3 - 6 years
- Hyderabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
About the Role SWIFT Control Room function which covers below listed tasks:
- SWIFT Application Monitoring e.g. SWIFT Alliance Smart Router
- Incoming SWIFT Message Distribution
- Outgoing SWIFT Message Repairing
- Mainframe EOD and BOD Swift Processing accounts
Responsibilities
- Strictly follow and understand U.S. OFAC Regulations and our internal OFAC Sanction System.
- The Level 4 team member will be responsible for responding to escalated inquiries and complaints on the most complex products/services and/or from premier customers.
- Resolves the most complex escalation items such as: exception tickets, limit authorities, research of customer issues, inquiries and complaints from customers and on-line transaction processing.
- Duties include: communicating with other departments, managers or vendors to resolve customer issues across locations (US, HK and global representative office);
- Responsibilities include providing assistance to less experienced team members and Level 3s;
- Act as a Subject Matter Expert, Cascade new processes/handling, mentoring on case handling, providing domain process training to new team members (Desginated Trainer), providing training feedback, training on policies and procedures, new or enhanced services and/or procedural changes ; reviewing the work of and providing guidance to less experienced team members.
- 90% Verification of cases case allocation; 10% Reports (Daily status reporting, Error marking) and other reports assigned by manager
Essential Qualifications
- Bachelor's degree holder, preferrable business course
- >7 years experience in banking
- Experience in banking, payments/settlements, bills, remittance and banking
- Knowledge on SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
- Good in both verbal and written communication skills
- Good investigation and problem solving skills
- Sound risk management mindset and good understanding of compliance - AML/OFAC
- Ability to handle high volume and short SLA or turn around time
- Ability to work in changing and fast paced work environment
- Ability to manage and prioritize work to meet deadlines
- Able to work independently and provide support on flexible hours/working days
- Able to perform night shift work and report on public holidays
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Ph.D in Medicine
Contact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Business services Process training Banking Corporate Commercial banking Swift Subject Matter Expert Transaction processing Risk management application monitoring
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in