SME - Implementation Trainer
- Replicon
- 5 - 7 years
- Bengaluru
- 4 years ago
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Job Description
Key Responsibilities:
- Create, coordinate, and deliver world class Onboarding and Ongoing training to the Implementation - Mid Market Segment
- Collaborate with the Reporting Manager in creating learning strategies for the Team.
- Work with the implementation team to identify areas where additional training would improve the team's performance in terms of project delivery.
- Develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.
- Work with a Goal to continue upscaling the team & update themselves on the latest developments of the products and the messaging around them.
- Maintain learning modules by updating/revising it on an ongoing basis based on the updates from internal stakeholders
- Support the team in developing efficient strategies for onboarding and ongoing training around product and internal processes.
- Ensure quality training is provided to the clients with doing QA of calls and documentation.
- Regularly do audits and address gaps of the implementation team with tools for support and additional training.
- Provide support and ensure process adherence
Qualifications:
- Bachelor s Degree or equivalent work experience in the software industry
- Minimum 5-7 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training.
- Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
- Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
- A hands-on approach towards learning & development.
- Experience working with remote teams.
- Strong time management and organizational skills with high attention to detail.
- Excellent verbal and written communication skills
- Willing to work the night shift.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Ph.D in Finance
Contact Details:
Company: Replicon SoftwareLocation(s): Bengaluru
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Keyskills: Payroll ERP HRIS Time management Process training SAAS Project delivery CRM Testing
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Replicon
Your business is unique. Your workforce solutions should solve for the exact challenges you face.That?s why we?ve thought of everything: configuration, implementation, third-party integrations and compliance ? all wrapped up in convenient cloud living.
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