Operations Analyst 3 - Hyderabad
- Wells Fargo
- 4 - 7 years
- Hyderabad
- 4 years ago
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Job Description
About the Role SWIFT Control Room function which covers below listed tasks:
- SWIFT Application Monitoring e.g. SWIFT Alliance Smart Router
- Incoming SWIFT Message Distribution
- Outgoing SWIFT Message Repairing
- Mainframe EOD and BOD Swift Processing accounts
Responsibilities
- Strictly follow and understand U.S. OFAC Regulations and our internal OFAC Sanction System.
- The Level 3 team members will be responsible for resolving complex inquiries and complaints from internal and external customers upon escalation of the Junior level Team members; processing complex transactions on-line; performing extensive research to resolve the complex customer problems; providing guidance and assistance to less experienced team members either on the spot and/or via telephone; providing training on policies and procedures, new or enhanced services and/or procedural changes.
- The Senior team member will also be responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
- Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex or Fed Serv 1090.
- Investigations of the payment cases could include identification of types of payment errors i.e. duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, etc ;
- Correction and creation of different SWIFT payment message types used by the sender; investigation of OFAC hits of the sender/receiver of funds; kick-back of duplicate, erroneous or cancelled payments; will all form part of the day to day activities of the Senior Team member on top of the escalated cases of the Junior Team members.
- Also, the Senior Team member or Level 3 may performs verifier function and review data and report trends to management, and project work.
Essential Qualifications
- Bachelor's degree holder, preferable business course
- >4 years experience in banking operations (Commercial Banking or CIB)
- Experience in banking operations or any of the ff: payments/settlements/fund transfers, Trade Securities, Custody related to banking products
- Knowledge on Message types SWIFT, FED WIRE, CHIPS, Telex and IntelliTRACS system an advantage
- Good in both verbal and written communication skills
- Good investigation and problem solving skills
- Sound risk management mindset and good understanding of compliance - AML/OFAC
- Ability to handle high volume and short SLA or turn around time
- Ability to manage and prioritize work to meet deadlines
- Able to perform night shift work and report on public holidays
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Business services Banking operations Banking Commercial banking Investigation Swift Risk management banking products application monitoring
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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