Program Manager - Noida - Iron Systems India

Job Description

Job Description:

Project Delivery and Execution

• End to end Project Planning and Co-Ordination (Activities and Resources)

• Responsible for overall projects processes and deliverables

• Project on-boarding, daily tracking of performance, proactive communication & escalation management

• CSAT: Drive highest level of customer satisfaction and be a customer referenceable account

• Zero Escalation: Issue Identification, Resolution and Stake holder Management

• Finance Management - Invoicing, Collection, Account Growth

Dashboards & Reporting

• Project kick off, Weekly governance, Documentation, Reports and Dash boards

• Stakeholder Management

• Partnership with Customers and Stakeholders with a Customer-focused mindset

• Process and Service Improvements & Identification of new business opportunities

• Vendor Management

• Coaching/ Team Management & Leadership

• Process Consultancy and Improvement

• Project Initiation, Project Planning & Project Execution

• Participates in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service

• Team / People Management, Resource planning

• Handling Change request in Project Management

• Maintain Project documentation and course folders, SLA and PMS.

• Pro-actively report to senior management on all technical issues relevant to their area of responsibility

Skills Required:

• Should possess an outstanding working experience of at least 7 years with bachelor s or master s degree in Computer Science / IT or other affiliated courses.

• Strong Project Delivery experience in Filed service and other IT Infra services

• Should have a sufficient organizational skills and ability to carry out multiple and intricate tasks.

• Strong leadership skills and ability to perform a wide range of duties.

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Iron Systems India
Location(s): Noida, Gurugram

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Supply chain Computer science Service level Team management Project management SAT Support services Project planning Project delivery Operations